We run your store on Shopee, Lazada & TikTok Shop.
Full-service store operation for brands serious about Malaysia — from listings and ads to campaigns, customer service and monthly strategy. You run your business. We run your store.
Shopee Malaysia
Malaysia's #1 marketplace. Mall & non-Mall storefronts — listings, flash sales and ShopeePay campaigns.
Lazada Malaysia
LazMall & standard stores — LazMall onboarding, logistics coordination and LazAds management.
TikTok Shop
Malaysia's fastest-growing social commerce. Content calendar, affiliate coordination and shop management.
Everything included. Nothing hidden.
Every engagement covers the full stack — from day-one setup to monthly optimisation.
- Listing build & optimisation
- Title, description & keyword SEO
- Pricing strategy
- Main-image & detail-page guidance
- Promo banner design
- Shopee Ads / LazAds management
- Mega-sale participation (11.11, 12.12…)
- Platform campaign management
- Category-manager liaison for resources
- Buyer enquiry handling
- Negative-review monitoring
- Product rating management
- Return / exchange coordination
- Monthly report with clear interpretation
- Daily store-health monitoring
- Next-month strategy direction
- Quarterly KPI review
Shipping & warehousing are handled by your team — stated clearly in the agreement, so there are no surprises later.
A system, not a one-time setup.
Every engagement runs on a Plan → Do → Check → Act loop that gets smarter every month.
Plan
Brand audit, category research and KPI alignment before we touch your store.
Do
Listings, SEO, ad architecture and campaign calendar — everything in place to launch.
Check
Continuous optimisation of ad spend, conversion and service, monitored daily.
Act
Monthly report + clear interpretation + next-month plan. The loop closes and repeats.
One monthly fee. Full store management. Zero HR headache.
- Full listing management & SEO
- Performance ad management
- Campaign & flash-sale ops
- Customer service (ex-shipping)
- Monthly report + strategy
- Dedicated account lead
Why a 1-year agreement?
Building weight on Malaysian platforms compounds over time. A 3-month engagement only reaches Onboard and Build — it ends before Grow even starts. We only work with brands serious about Malaysia, so the 1-year term isn't a limit — it's a standard of professionalism.
- Monthly progress communication
- Quarterly KPI review together
- Brand knowledge documented, not person-dependent
- Strict protection of your IP & trade secrets
Hansen is not for everyone — and that's intentional.
Quick-flip sellers
Chasing results in 3 months. E-commerce brand-building compounds — it can't be rushed.
No clear plan
No brand positioning or market goal. We need a brand with direction to partner with.
No marketing budget
Expecting high returns with zero spend. Ad & campaign investment is a necessary lever.
Poor local fit
Product mismatched with Malaysian consumer culture, with no validated local demand.
Uncompetitive pricing
Priced well above market with no differentiation to justify it.
Brands we go all-in for
Brand-conscious · budget-ready · long-term minded. If that's you — this is built for you.
The questions brands actually ask.
How much does e-commerce management cost in Malaysia?
Which platforms do you manage?
Why is the minimum engagement 12 months?
Do you offer a free trial?
Can I just pay and wait for results?
How is this different from hiring an in-house team?
Ready to grow your
store in Malaysia?
Book a free 30-minute strategy call. No commitment, no sales pitch — just a clear plan for Shopee, Lazada and TikTok Shop.