Legal

Privacy Policy

Last updated: June 2026 · Hansen E-Commerce Consulting Sdn. Bhd.

This Privacy Policy explains how Hansen E-Commerce Consulting Sdn. Bhd. ("Hansen", "we", "us") collects, uses, discloses and protects your personal data when you visit our website or get in touch with us. We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information we collect

We only collect what we need to respond to you and run our services:

  • Information you give us — such as your name, business name, email address, phone number and any details you share when you book a call, message us on WhatsApp, email us, or otherwise enquire.
  • Information collected automatically — basic technical data such as your browser type, device, and pages visited, gathered through standard analytics and cookies to help us improve the site.

2. How we use your information

  • To respond to your enquiries and provide quotations.
  • To deliver and manage our services for engaged clients.
  • To improve our website, content and offerings.
  • To send relevant updates where you have agreed to receive them.
  • To comply with legal and regulatory obligations.

3. Legal basis

We process your personal data on the basis of your consent (for example, when you submit an enquiry), to take steps to enter into or perform a contract with you, and to meet our legal obligations under the PDPA and other applicable Malaysian law.

4. Cookies & analytics

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

5. Sharing & disclosure

We do not sell your personal data. We may share it only with trusted service providers who help us operate (such as hosting, communication or analytics tools), and only as needed, or where required by law. Any provider we use is expected to protect your data appropriately.

6. Data retention

We keep personal data only for as long as necessary for the purposes set out above, or as required by law, after which it is securely deleted or anonymised.

7. Your rights under the PDPA

Subject to the PDPA, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Withdraw your consent to our processing of your data.
  • Limit the processing of your personal data.

To exercise any of these rights, contact us using the details below.

8. Data security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your information.

9. Third-party links

Our website and content may link to third-party sites and platforms (such as Shopee, Lazada, TikTok and others). We are not responsible for the privacy practices of those sites; please review their policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date.

11. Contact us

If you have any questions about this policy or your personal data, contact us at:

Hansen E-Commerce Consulting Sdn. Bhd. (Reg. No. 202401028978)
Email: louis@hansencommerce.com
Phone: +6019-8518168

This page is provided for general information and transparency. It is not legal advice; for a binding policy tailored to your data practices, we recommend a final review by a qualified legal professional.